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Refund Policy

How optional coin purchases work, and when refunds do and don't apply.

Last updated: 2 August 2026

Coins are not money. They are a virtual, in-app currency used only to paper-trade and unlock learning content. Coins have no monetary value, cannot be withdrawn, and cannot be converted or cashed back into real currency.

Free to start

Every new StockYatra account receives virtual coins for free — no purchase is required to learn, practise or use the core product.

Optional coin purchases

You may optionally buy additional coins to unlock more practice capacity or premium learning content (for example, a fixed number of coins for a small fee). A coin purchase is a purchase of access to educational features — it is not a deposit, an investment, a trade, or a transfer of money into a trading account.

Refunds

  • Digital nature. Coins and unlocked content are delivered instantly and are consumable, so purchases are generally non-refundable once coins are credited or content is unlocked.
  • Duplicate or failed charges. If you were charged more than once for the same purchase, or charged without receiving coins, we will refund or credit the difference.
  • Unauthorised transactions. If you believe a purchase was made without your authorisation, contact us promptly and we will investigate.
  • Statutory rights. Nothing here removes any non-waivable consumer rights you have under the law that applies to you.

How to request a refund

Contact us through the contact page with your account email and the transaction details within a reasonable time of the charge. We aim to review eligible requests promptly.

No cash value

Coins and any simulated profits cannot be redeemed, withdrawn, transferred for value, or exchanged for real money or securities. See our Risk Disclaimer and Regulatory & Compliance pages.

This page is part of StockYatra's legal centre. See also Risk Disclaimer, Regulatory & Compliance, Terms of Use and Privacy Policy.

StockYatra is an educational paper-trading simulator by Lacspace. It is not a broker, exchange or investment adviser, holds no client money, and executes no real securities transactions. Nothing on this site is investment advice.